Support & Security

1. Getting started checklist

• Create your account with strong MFA and a unique password.
• Generate Binance Futures API keys with trading-only permissions; leave withdrawals disabled.
• Set conservative notional limits, max symbols and stop rules that match your risk appetite.
• Review the live log feed after enabling automation to confirm every action.

2. Security posture

• Encryption in transit and at rest for credentials; keys are isolated from AI model providers.
• Role-based access with mandatory logging for any process touching trading permissions.
• Automated anomaly detection and circuit breakers that pause automation during abnormal behaviour.
• Regular key rotation guidance and support for exchange IP allow lists where available.

3. Incident response

If you suspect unauthorized activity:

• Immediately revoke API keys in Binance; automation stops as soon as keys are invalidated.
• Contact support@evertai.com with timestamps and symbols involved.
• We provide log exports and remediation steps, and coordinate with Binance support when necessary.

4. Compliance & advertising readiness

We maintain documentation to satisfy Google Ads and SEO policies:

• Clear risk disclosures, no promises of returns, and strict adherence to exchange terms.
• Privacy-by-design controls and transparency on data categories and retention.
• Content guidelines for AI prompts to prevent abusive or misleading automation.

5. How to reach us

• Email: support@evertai.com
• Phone: +1 (740) 272-5328 (US)
• Telegram: available on request after email verification

Include your account email, trading symbols, timeframe and any recent automation changes so we can respond accurately.